Legal

Privacy Policy

Last updated: 26 September 2026

Centi Sartoria (Shanghai Cundi Clothing Co., Ltd.) is a made-to-measure suit manufacturer based in Shanghai, China. This policy explains what information we collect when you visit centisartoria.com or contact us through WhatsApp, Instagram, Facebook Messenger or email, how we use it, and how you can ask us to delete it.

Who we are

Centi Sartoria is the brand of Shanghai Cundi Clothing Co., Ltd. (上海寸帝服饰有限公司)
Unified social credit code: 913101200529500836
Room 184, Building 4, No. 943 Lingzhi Village, Fengpu Development Zone,
Fengxian District, Shanghai 201400, China
Email: paul.anup@centisartoria.com
Phone / WhatsApp: +86 156 1869 3816

What we collect

  • Details you send us. When you fill in a form, request a sample or price list, or write to us, we receive what you enter: your name, email address, WhatsApp number, company, country and the details of what you want to make.
  • Messages. When you message us on WhatsApp, Instagram, Facebook Messenger or by email, we receive the messages, attachments, your profile name and your phone number or account ID on that platform, so our team can reply and keep the conversation history.
  • How you found us. The page you first landed on, the site that referred you and advertising campaign identifiers (such as UTM tags or a Google Ads click ID). We store these in a first-party cookie and in your browser's local storage named cs_attr for up to 90 days.
  • Visitor ID. A random ID with no personal information, stored in a first-party cookie named cs_vid, so we can tell that a form was sent by the same browser that clicked an ad. It is only shared with advertising platforms in hashed form.
  • Technical data. Your approximate country (from your IP address), browser type and the pages you view.

How we use it

  • To answer your enquiry, send quotes, samples and order updates, and provide after-sales service.
  • To send WhatsApp messages you have agreed to receive. You can reply STOP at any time to opt out.
  • To understand which pages and advertising campaigns bring us enquiries.
  • To keep records required for orders, invoicing and tax.

We do not sell your personal information and we do not use it to make automated decisions about you.

Who we share it with

We only share information with service providers that help us run the business, under their own privacy terms:

  • Meta (WhatsApp, Instagram, Facebook Messenger) to deliver messages.
  • Google (Google Ads conversion tracking) to measure advertising.
  • OpenAI (ChatGPT Ads measurement pixel and conversion reporting) to measure advertising. When you send a form we report that a form was sent, with the ad click ID and the hashed visitor ID; never your name, email or phone number.
  • Cloudflare to host and protect this website.
  • Formspree and Feishu (Lark) to receive and route website enquiries to our team.
  • Our own customer-service and order systems, where conversations and orders are stored.
  • Shipping carriers, when we ship an order to you.

We may also disclose information when the law requires it.

Cookies

We use the cs_attr and cs_vid cookies described above, Google's advertising cookies and the OpenAI pixel's cookies to measure conversions from Google Ads and ChatGPT Ads. You can block or delete cookies in your browser settings; the website will still work.

How long we keep it

We keep enquiries and conversations for as long as we are in contact with you and for up to three years after our last exchange, and order records for as long as tax law requires. Then we delete or anonymise them.

Your rights

You can ask us to show you, correct or delete the information we hold about you, or to stop sending you messages. Depending on where you live (for example under the GDPR or UK GDPR) you may also have the right to object to processing, to data portability, and to complain to your local data protection authority.

Deleting your data

To have your data deleted, including data we received through WhatsApp, Instagram or Facebook:

  1. Email paul.anup@centisartoria.com with the subject "Data deletion request".
  2. Include the email address, phone number or Instagram / Facebook account you used to contact us.
  3. We will confirm and delete your data within 30 days, except records we must keep by law.

International transfers

We are based in China and our service providers operate worldwide, so your information may be processed outside your country. We only share what each provider needs to do its job.

Changes

If we change this policy we will update the date at the top of this page.